Are you feeling frustrated because your HP printer goes offline? Then, there is no need to worry.
This blog will help you know one of the top reasons for your HP printer offline issues. Also, we will provide the best possible solutions to change your printer status from offline to online.
What Makes Difficult for My Printer to Respond or What Causes an offline Printing Error?
Well, the reasons can vary according to different printer brands. Similarly, if you are a newbie and purchase the printer for the first time, you can face such issues.
However, the most common reasons for your offline printer issues are given below:
- The USB cable or the network cable is not connected correctly, or it may get damaged.
- You may forget to turn on your printer from the main switch.
- You may run your printer in a Printer Offline mode.
- Your printer is not connected to the same network as your PC.
Above, we have given some reasons why your printer is showing an offline status. If any of the reasons apply to your case, you can fix this issue by yourself and check out the given solutions.
Other than this, you can also take the assistance of experts at Printers Hut to fix your common printing problems.
Solutions to Address HP Printer Offline Issues
Most of the printers go offline when they are unable to communicate with your PC. Follow the given solutions to get your printer online.
- Always check the USB cable or the network cable before connecting it with your printer.
- If you are using a wired printer, it is essential to install the plug correctly. After installation, don’t forget to turn this printer on.
- Make sure you’ve connected your printer with the same Wi-Fi connection that you are using for your PC. For this, you can check the in-built menu of your printer because it will help you know the network status and let you know whether it is connected or not. Besides, if you have a user manual, you can check the instructions and learn how to use the printer in an appropriate way.
- Ensure that your printer is not in Use Printer Offline mode. To avoid this situation, you can go to Settings > Devices > Printers & scanners. After that, select your printer and then open the queue. Under your printer option, unselect the Use Printer Offline option.
- After trying the above steps, you can try the troubleshooting option to fix your offline printer problems.
Other solutions to change the status of your HP printer offline to online are as follow:
Put Your Printer Drivers at Default
In order to keep your printer driver at a default state, you should follow the below-mentioned steps and ensure that your HP printer issue is now resolved.
- Start the operating system of your Windows and go to the ‘search’ option.
- The next step is to type ‘Printers’ and then open the folder with named ‘ Printers and Scanners’
- You may connect your printer with one or more devices. For this, you can choose the name of your printer from which it is necessary to print your documents.
- Right-click on the item and choose the ‘Manage’ option
- Find the ‘Manage your device’ option and click on it to check your printer status.
- Now, if your printer is showing ‘idle’ or ‘not default’ status, you should first set the status as default. However, if your printer is already set to default, in this case, you can close the “Manage your device’ window and discover the other solutions to print your document again.
Choose the Right Port for your Printer
If the driver uses the incorrect port of communication, then it would be challenging for your printer to make the connection. In this case, it will show that your printer is offline.
How to Fix:
- Go to ‘Control Panel’ on your Windows operating system and Open the ‘ Devices and ‘Printers option from the ‘Hardware and Sound’ folder.
- Choose the name of your HP printer and then right-click to find ‘Printer Properties’ from the menu.
- When you go to Printer Properties, it will show you some options. Out of all options, you should click on ‘Port’ and match the connection of the printer with the ‘Description of Port to ensure that the port-type is using the right IP description.
- If there are multiple port numbers, tick only on the relatable port. Click on the ‘Enable bidirectional support and the ‘OK’ button.
- Go to the ‘Configure Port’ option and ensure that the Port IP address should be matched with the printer IP address.
- To know the port number of your printer, click on the ‘Configuration tab’ because it specifies the printer IP address. The next step is to print the configuration page from the ‘Control Panel’ -> Click on ‘Apply’ and select the ‘Ok’ button.
After following the aforementioned troubleshooting methods, you can get your printer back online.
Check Your Internet Connection & Reset the Power
The best option for your Hp printer troubleshooting is to reset the HP printing system, especially when your printer is offline.
Below are the easy steps to avoid this issue:
- Do not use the USB cords that are damaged.
- Turn off your Router for a few seconds.
- On the other hand, go to the ‘Start’ option on your Windows and select the ‘Power’ icon to hit the ‘Restart’ option.
- After waiting for a few seconds, connect the router with your computer again and try to see the Internet connection ‘On’.
- Now reconnect the power cable of your HP printer with the power board. Also, don’t forget to insert the rear cord into the printer.
- Now, turn the power button of your printer on and give a print command to a document to confirm that the issue has been fixed.
Install Hp ‘Scan and Print’ Doctor
Are you searching for an application to keep your HP printer away from offline or other issues? You should go to the official website of HP support and search for HP Print and Scan Doctor, which is a free troubleshooting tool and is suitable to diagnose the HP printer offline issues.
Choose Printers Hut for technical assistance & HP Printer Offline Issues:
At Printers Hut, we have a technical team to troubleshoot all your HP printer problems and ensure that you will be able to see your printer status ‘Online’. We also leverage the diagnostic tools and have comprehensive knowledge of all types of HP printers to resolve your issues better with our experts.
For more information, you can get in touch with us today.